Privacy Policy

1. Introduction

Welcome to LoadRunner. We are a peer-to-peer logistics marketplace, not a traditional logistics company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the App.
• User Profile Data: For drivers, we collect information to build your profile, which may include your photograph, vehicle details, and verification documents. Shippers can review these profiles to select their preferred driver.
• Geolocation Information: We request access or permission to and track location-based information from your mobile device, either continuously or while you are using the App, to provide location-based services. This is essential for real-time tracking of shipments.
• Images: We may collect images you upload, such as proof of delivery, vehicle photos, or profile pictures.
• Financial Data: We collect data related to your payment method (e.g., valid credit card number, card brand, expiration date) that our third-party payment processor collects. All financial information is stored by our payment processor, and you are encouraged to review their privacy policy. We only store the last four digits of your credit card number and the expiration date.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.
• Facilitate the bidding, pickup, and delivery process.
• Enable real-time tracking of shipments for shippers.
• Process payments and refunds.
• Send you push notifications, SMS, and in-app alerts regarding your account or shipments.
• Request feedback and contact you about your use of the App.
• Monitor and analyze usage and trends to improve your experience with the App.
• Perform other business activities as needed.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
• Interactions with Other Users: If you interact with other users of the App (e.g., a shipper selecting a driver), those users may see your name, profile photo, and descriptions of your activity, including bids and vehicle information.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also have other rights under applicable laws, such as the Protection of Personal Information Act (POPIA) in South Africa. To exercise these rights, please contact us using the contact information provided below.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us by using the contact form on our homepage.